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Managing Bookings & Trips

A booking is a confirmed reservation against a listing or an event, with a durable identity and its own timeline. A trip groups bookings and follows them through their lifecycle on one timeline. Together they are the post-purchase home of the whole journey.

The booking lifecycle​

Every booking moves through a clear, recorded lifecycle:

Booked → Confirmed → Upcoming → Checked-in → Completed (or Cancelled)

Each transition is stamped on two surfaces at once:

  • the traveler's trip timeline, so the traveler always sees what's next
  • the host's booking queue, so good operations directly build traveler trust

The trip timeline​

A trip is the traveler's post-purchase home. It groups bookings and advances as each one moves, with reminders the day before. The timeline is intentionally the trust moment — one timeline instead of five inboxes.

  • One plan — stays, tours, experiences, and event tickets share one timeline
  • Reminders — the platform reminds the traveler ahead of each item
  • Live travel-day updates (roadmap) — meeting points, gate changes, and weather notes surfaced on the timeline

One booking spine​

Stays, tours, experiences, and event tickets all share a single booking model and lifecycle, not four parallel systems. That is what lets travel and entertainment be one plan: the stay, the way there, and the show are booked together because the spine doesn't care which is which.

Cancellations​

When a cancellation is necessary, the booking moves to the cancelled state with the transition recorded on both the trip timeline and the host's booking queue. Cancellation policies are set per listing and displayed clearly at checkout.

Next steps​